TIPS: You can pick how to receive your account

HAVE you set up your profile correctly on the e-Siyakhokha payment system of the City of Ekurhuleni?

The system has additional functions you may not be aware of.

Through the e-Siyakhokha system Ekurhuleni residents can view, email and download their profile. Another feature allows statements to be emailed or received via MMS, as the city of Ekurhuleni made this platform available in addition to statements posted via the South African Post Office.

The following steps can be followed on how to set up the e-Siyakhokha:

1. On the home page select manage profile.

2. Select communication preferences.

3. Modify your communication preference for you or your individual accounts:

MMS – To receive a detailed statement in PDF form.

SMS – A notification with only the balance due.

Email – A PDF attachment of your detailed statement using your ID number as the password.

A simple click on opens up a world of convenience for residents and business owners alike.

E-Siyakhokha guarantees peace of mind to residents by ensuring they have access to their accounts and are able to pay their rates timeously.

The service provides confirmation of payments and matches the payment to the statement, thus ensuring that payments are correctly reflected against one’s account.

You can set the system to pay your account on a set date with a set amount if you are away on holiday. The system immediately gives you notification of payment and also keeps records of your accounts and payments from the time you register to use this method.

The service is accessible 24 hours a day.

When a user accesses the website, an encrypted and completely secure connection is made between their browser and the e-Siyakhokha servers, ensuring a safe and secure experience.

Should any registered consumer using the system experience any difficulty they can contact the e-Siyakhokha help desk on 011 361 4201.


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